Privacy Policy - AI-Automation.sg

Last Updated: 19th February 2026

1. Introduction

AI-Automation.sg ("we", "our", "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, services, and automation systems.

2. Personal Data We Collect

We may collect the following categories of personal data:

A. Personal & Business Information

  • Full name
  • Company name
  • UEN (where applicable)
  • Email address
  • Phone number
  • Billing address

B. Communication Data

  • WhatsApp and SMS communications
  • Email correspondence
  • Form submissions
  • Call records (where applicable)

C. Technical Data

  • IP address
  • Device and browser information
  • Website usage behaviour
  • Cookies and tracking technologies

D. Marketing & Analytics Data

  • Advertisement engagement
  • Conversion tracking
  • Email open and click tracking
  • Funnel activity

E. Payment Information

  • Billing details
  • Transaction records

Payment card details are processed securely by third-party providers and are not stored by us.

3. Purpose of Collection

We collect and use personal data for the following purposes:

  • To provide AI automation and CRM services
  • To manage onboarding and system integrations
  • To respond to enquiries and provide support
  • To process payments and billing
  • To improve our services and performance
  • To send service updates and marketing communications (with consent)
  • To comply with legal and regulatory obligations

4. Marketing Communications & Opt-Out

Where you have provided consent, we may send you marketing communications regarding our services, updates, and promotions.

You may withdraw your consent at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Replying "STOP" to SMS messages

We will cease marketing communications within a reasonable timeframe upon receiving your request.

5. Disclosure to Third Parties

We may disclose personal data to trusted third-party service providers that assist us in operating our systems and delivering services.
These include:

  • Customer relationship management and automation platforms
  • Messaging and communication service providers
  • Cloud hosting and data storage providers
  • Payment processing and accounting service providers
  • Analytics and advertising platforms

Some of these providers may process data outside Singapore. We take reasonable steps to ensure appropriate safeguards are in place.

These service providers may process data on our behalf and may store data on servers located outside Singapore. We ensure reasonable safeguards are in place to protect your personal data.

6. Data Retention

We retain personal data for up to five (5) years from the date of last interaction, unless:

  • A longer retention period is required by law; or
  • An earlier deletion request is made, subject to legal obligations.

After this period, data will be securely deleted or anonymised.

7. Access and Correction

You may request access to or correction of your personal data by contacting us at:

📧 info@ai-automation.sg

We will respond within a reasonable timeframe in accordance with PDPA requirements.

8. Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, disclosure, misuse, or loss.

Access to personal data is restricted to authorised personnel only.

9. Contact Information