AI-Automation.sg ("we", "our", "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, services, and automation systems.
2. Personal Data We Collect
We may collect the following categories of personal data:
A. Personal & Business Information
Full name
Company name
UEN (where applicable)
Email address
Phone number
Billing address
B. Communication Data
WhatsApp and SMS communications
Email correspondence
Form submissions
Call records (where applicable)
C. Technical Data
IP address
Device and browser information
Website usage behaviour
Cookies and tracking technologies
D. Marketing & Analytics Data
Advertisement engagement
Conversion tracking
Email open and click tracking
Funnel activity
E. Payment Information
Billing details
Transaction records
Payment card details are processed securely by third-party providers and are not stored by us.
3. Purpose of Collection
We collect and use personal data for the following purposes:
To provide AI automation and CRM services
To manage onboarding and system integrations
To respond to enquiries and provide support
To process payments and billing
To improve our services and performance
To send service updates and marketing communications (with consent)
To comply with legal and regulatory obligations
4. Marketing Communications & Opt-Out
Where you have provided consent, we may send you marketing communications regarding our services, updates, and promotions.
We will cease marketing communications within a reasonable timeframe upon receiving your request.
5. Disclosure to Third Parties
We may disclose personal data to trusted service providers necessary to operate our business, including:
CRM & Automation Platforms
GoHighLevel
Monday.com
Make.com
Zapier
Zoho
Accounting & Payments
QuickBooks
Xero
Stripe
PayPal
Marketing & Analytics
Google (Google Analytics & Google Ads)
Meta (Advertising tools)
AI & Communication Tools
ChatGPT
These service providers may process data on our behalf and may store data on servers located outside Singapore. We ensure reasonable safeguards are in place to protect your personal data.
6. Data Retention
We retain personal data for up to five (5) years from the date of last interaction, unless:
A longer retention period is required by law; or
An earlier deletion request is made, subject to legal obligations.
After this period, data will be securely deleted or anonymised.
7. Access and Correction
You may request access to or correction of your personal data by contacting us at:
We will respond within a reasonable timeframe in accordance with PDPA requirements.
8. Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, disclosure, misuse, or loss.
Access to personal data is restricted to authorised personnel only.